Overview
When time is money, you can't wait for your device to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service. This service is available 9 hours per day during standard local business hours, and the standard local work week, excluding HP holidays.
Benefits
Get back to work quickly: 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.
Troubleshoot remotely: HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service: For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.
Features
Remote problem diagnosis and support
4-hour onsite response
Replacement parts and materials included
Firmware updates for selected products
Escalation management
Access to electronic support information and services
- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com/au/
- Brand Name
- HP
- Service Name
- Care Pack Hardware Support - Extended Warranty
- Product Type
- Warranty
- Service Information
- Service Main Type
- Maintenance
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5x4 Hour
- Provided Support
- Repair
- Parts Replacement
- Phone Support
- Service Response Time
- 4 Hour - Parts and Labour
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- HP Notebooks:
- 240 / HP 245 / HP 246 Series G4+ 1/1/0 Warranty
- 250 Series G5+ 1/1/0 Warranty
- 255 Series G5+1/1/0 Warranty
- 340 / HP 346 / HP 348 / Series G3+ 1/1/0 Warranty
- Global Specials HP ProBook 4xx
- mt4x /mt2x Mobile TC Series 1/1/0 Wty
- ProBook 11 Education Edition NB/X360 1/1/0 Warranty
- ProBook 11 Education Edition NB/X360 1/1/1 Warranty
- ProBook 4xx Series 1/1/0 Warranty
- ProBook 4xx Series 1/1/1 Warranty
- ZHAN 66 Pro Series 1/1/0 Warranty
- 240 / HP 242 / HP 245 G1,G2,G3 Series 1/1/0
- 248 / HP340 / HP346 / HP348 / HP350 Series
- 250 Series G3, G4 1/1/0 Warranty
- Pro x360 310/330/350 Series 1/1/0 Warranty
- ProBook 430/450/455 Series 1/1/0 Warranty
- ProBook 430/450/455 Series 1/1/1 Warranty
- ProBook 445/470 Series 1/1/0 Warranty
- Probook 440 Series 1/1/0
- x2 210 Tablet series 1/1/0 Warranty
- YonOs Book 10 Tablet Series 1/1/0 Warranty