- General Information
- Manufacturer
- Barracuda Networks, Inc
- Manufacturer Website Address
- http://www.barracudanetworks.com
- Brand Name
- Barracuda
- Service Name
- Premium Support
- Product Type
- Service
PREMIUM SUPPORT 24X7 DEDICATED TEAM
Premium Support includes Enhanced Support plus a Dedicated Team 24x7. The dedicated team consist of an account manager and a team of highly skilled Premium Support Technicians.
- Service Information
- Service Main Type
- Technical
- Service Description
- 24x7
- Provided Support
- Phone Support
- Email Support
- E-mail Notification
- New Releases Update
- Energize Updates
- Firmware Maintenance
- Support Case Prioritization
- Priority Escalation to Resolve Critical Issues
- Priority Level Agreements (PLAs)
- Dedicated Account Manager
- Monthly Account Manager Calls
- Dedicated Technical Support Engineering Team
- In-depth Root Cause Analysis
- Configuration
- Service Duration
- 1 Year
- Product Supported
Barracuda BWFICAW005A
