- General Information
 - Manufacturer
 - Cisco Systems, Inc
 
- Manufacturer Website Address
 - http://www.cisco.com/c/en_au
 
- Brand Name
 - Cisco
 
- Service Name
 - SMARTnet Onsite - Extended Service
 
- Product Type
 - Service
 
- Service Information
 - Service Main Type
 - Exchange
 
- Service Sub Type
 - Physical
 
- Electronic
 
- Service Description
 - 24x7x2 Hour
 
- Provided Support
 - Replacement
 
- Phone Support
 
- Service Response Time
 - 2 Hour
 
- Service Location
 - On-site
 
- Product Supported
 - Cisco WS-C3850-48PW-S, WS-C3850-48PW-S-RF, WS-C3850-48PW-S-WS