- General Information
- Manufacturer
- Barracuda Networks, Inc
- Manufacturer Website Address
- http://www.barracudanetworks.com
- Brand Name
- Barracuda
- Service Name
- Premium Support
- Product Type
- Service
PREMIUM SUPPORT 24X7 DEDICATED TEAM
Premium Support includes a Dedicated Team of an support account manager and a team of highly skilled Premium Support Technicians that are familiar with your environment 24x7.
- Service Information
- Service Main Type
- Technical
- Service Description
- 24x7
- Provided Support
- Phone Support
- Email Support
- Replacement
- E-mail Notification
- New Releases Update
- Firmware Maintenance
- Reporting
- Configuration
- Data Migration
- Support Case Prioritization
- Priority Escalation to Resolve Critical Issues
- Priority Level Agreements (PLAs)
- Dedicated Account Manager
- Monthly Account Manager Calls
- Dedicated Technical Support Engineering Team
- Proactive Ticket Evaluation
- Access to Beta Programs
- Hardware Refresh
- Live Transfer to Dedicated Support Technician
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
- Barracuda BWFICAZ001A
